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Our Services > Community Voices

Community Voices IM4Q and C/FST

Independent Monitoring for Quality

Community Voices Independent Monitoring for Quality (IM4Q) was established in 1999 and can be found in all PA counties. IM4Q is funded by the Office of Developmental Programs through the counties.

Who participates?
Annually 235 persons with Developmental Disabilities, persons who know them well and their families complete the survey process with Community Voices IM4Q.

What does IM4Q do?
IM4Q provides opportunities for individuals and their families to voice their perceptions about services. Their voices are incorporated in quality improvement plans at all levels; Individual, Provider, County, State and National level.

Where are IM4Q participants from?
Venango, Cameron/Elk, McKean, and Clarion County and Polk State Center.

Consumer/Family Satisfaction Team (C/FST)

Consumer Satisfaction Teams were initially established in 1990, and can be found in every PA County. Community Voices C/FST conducts confidential, voluntary, face to face interviews with consumer/family member. C/FST information is shared with Value Behavioral Health Choices, Venango County Mental Health Administration, Alcohol / Substance Abuse Administration and local providers.

Who participates?
This year Community Voices C/FST completed 150 surveys with 14 provider of Mental Health and/or Drug/Substance Abuse services and supports.

What does C/FST do?
C/FST provides persons and families in Venango County the opportunity to voice their perceptions about the quality of their alcohol/substance and mental health supports and services.

Where are C/FST participants from?
Through our survey process the voices of consumers and families are included in the provision of quality services.

Contact Information:
Stephanie Coston, Program Director, Community Voices
3rd Floor, National Transit Building
Oil City, PA 16301
678-7766 or 1-800-611-6217 ext 139